Jing or other multimedia tools will be useful in providing instructions as to how to navigate around the library's website and its databases. Particularly for ILL, it will be beneficial to be able to "show" patrons how to use ILLiad more effectively. Many patrons have trouble finding their articles; a simple video can show the patrons where to go to find their information rather than a longer text-based set of steps. For those who learn quicker visually, such multimedia tools may encourage more patrons to use many more of the library's available tools.
Here is the link to my video which shows a simple search for a full text article in Academic Search Premiere. http://screencast.com/t/9Rmdknds3 Enjoy!
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